Our Promise

We’re so confident you will love your Epic Traveller gear that we even guarantee it! We have a 30 day no questions asked guarantee, a 12 month quality and durability guarantee, free returns, as well as free shipping. 

30 day money back guarantee

If you’re dissatisfied with your purchase in any way you can get a no questions asked refund or exchange within the first 30 days.

Just contact us to arrange your free return.

12 month durability guarantee

If there are any faults with your item we have a 12 month durability guarantee. Any issues caused by the design or manufacture of the product means you’ll get a free return, and a prompt refund or replacement.

Simply email us with a picture of the broken product and we’ll take it from there!

Free shipping and returns

We have a range of fantastic shipping options. UK customers get free delivery or you can upgrade to next day.

We offer low cost international shipping options, including expedited options.

Items ordered before 12pm are despatched the same day from our UK warehouse.

See our shipping page for the full delivery options.

We also offer free returns for our 30 day satisfaction guarantee and the 12 month durability guarantee. You can see more details and arrange a return here.